When is my order shipped?
We usually ship within 2-3 days of the order being placed.
How long will it take to get my order?
For Europe it usually takes 2-4 days. For international orders it can take 5-9 days depending on the location.
How can I track my order?
We will send tracking information to the e-mail address associated with your order once the item has shipped. If you have not received your tracking information within 2 business days of your order being placed, please contact us at email@example.com
What is your return/exchange policy?
Please refer to our Terms & Policies page:
What payment options do I have?
You can pay using Stripe, PayPal Express Checkout (incl. credit card payment) or PayLane.
Where do you ship your products?
We ship worldwide.
I want to place an order as a EU company- how can I exempt the tax?
In order to exempt the tax from your order please follow these steps:
1. Create an account at our store
2. Log into your account and click "add VAT number" and click save.
3. Place an order without tax!
Have more questions? Feel free to contact us at firstname.lastname@example.org. We'll be happy to answer.